20 Years Packaging Manufacturer

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Frequently Asked Questions

General Questions

Where are you located ?

We are in Dongguan City, Guangdong Province, China, next to Shenzhen, and 1-hour drive to Hong Kong.

Can I visit your factory?

Yes, you are very welcome to visit our factory, you can take international airlines to Hong Kong, to Shenzhen or to Guangzhou, and then, we will have a driver to pick you up. Very convenient!

How long have you been in business?

We have been in the box manufacturing business for 20 years, from a small processing plant of 5 people slowly growing into a 300-people supporting customization service shaped factory today.


How can I get a quote?

You can send us a clear picture (or design) of the product with the dimensions, and the quantity you need to order. If there is no picture nor design, you can tell us what products you need to wrap, then tell us your budget, we will come up with several options for your reference according to the budget. Usually, within 24 hours, you can get your package cost plan .

What is the minimum order quantity?

We do not have a minimum order quantity, 100 can also be ordered, your order quantity is small the cost performance will be low, on the contrary, the order quantity is large, you can get a more competitive advantage of low prices.

Are your materials environmentally friendly?

Yes, all of our materials are supplied by FSC regulatory certified suppliers, all inks and coatings are environmentally friendly, to protect our planet, we have this responsibility.

Do you have stock products to sell?

No, we don’t sell stock boxes, all products are made to order according to customer needs, we can accept OEM/ODM orders.


What production equipment do you have?

We have Roland 6-color printing machine, laminating machine, foil stamping machine, automatic die cutting machine, automatic  gluing box machine, etc.

What is your production capacity?

We have cutting edge automated box-wrapping and case making equipment, empowering us to accept large scale orders. 

How do you control the quality?

We have a strict quality management system and every quality control staff must perform 100% of their duties, from material to process to packaging, every step must be monitored and must be guaranteed to be in the qualified range.

What about the lead time for mass production?

It depends on the choice of the box type, the complex box type will require a longer production time. Printing paperboard boxes and corrugated boxes usually take 7-15 days, repeat orders can be delivered in as little as 3 days, while rigid boxes take 10-30 days.

After -Sales

What if the goods I receive have quality problems?

We care about quality every step of the way. If you receive a shipment with quality problems, please contact us immediately and give us feedback on the problem through pictures or videos. We will analyze the cause and make a judgment, and reply to you with a solution within 24 hours. We never let our customers down!

What if my goods were damaged in transit?

The probability of this is relatively small, and we will do a good job of packaging the products safely to better protect them.
When the goods are sent out, we usually buy insurance from the transport company to protect against accidents in transit, which is a small but reassuring investment.
Now the international logistics are very strong, do not worry!

How long is the shelf life of the box I ordered?

The time limit of any kind of commodity needs to be stored in a suitable environment. In order to increase the life span of the packaging box, we recommend a cool and dry storage environment. Too high a temperature will affect the vitality of the adhesive, sunlight will affect the color of the product, and a humid environment will cause the paper to become damp.
It is no problem to use 2-3 years without being affected by the environment.


How do I customize the box?

Many times, our clients want to order a package for their product and don’t know where to start, so you just need to tell us what your product is and what you want to achieve. We will come up with several sets of options (including budget) for you to choose from, and also recommend similar successful cases for your reference. Let you have a concept first, then proceed to the next step of prototype box making, determining materials and processes, until a box with your brand logo and connotation is perfectly displayed.

Can you design the box for me?

Yes, we can help you with the box structure design, you need to tell us your product information and your goals.

Do you charge for your design?

We have many, many existing templates, and in most cases, we can apply the existing templates to help you complete the design, which is free of charge. If the package you need to design is very special and exceeds our workload, we will give you the cost estimate list. You can also get a design company to design it and then produce it for us.

Do you provide graphic design and logo design services?

No, we do not provide graphic design or logo design.

What format of file should I provide to you for printing?

Vector file such as AI 、CDRor PDF format is the best.


Do you provide samples?

Of course, we send you free samples for your reference.

Can you make samples for me?

Yes, we can make samples for you.

  • If you have a physical sample that you need us to make with reference to your sample, please send us your sample, usually, it can be 95%-100% similar.
  • If you have design files, just send us the files, we make the samples and send them to you.
  • Our designers design the box for you. After confirming the process and material with you, a sample will be made for your trial and approval, to make sure the box is approved.

Do I need to charge for samples?

Normally, there is no charge for making samples. If there are other special requirements fees involved such as mold fees for hardware, plastic mold, etc., we will charge the actual fees.

How long can I expect to receive my samples?

It is possible to make samples in 1-10 days.
If we have ready-made materials, we can finish it on the same day.

If the materials are special and need to order materials or the box shape is complicated, it will take about 7-10 days.

FDX,UPS,DHL,TNT international express shipping time is about 3-7 days.

Payment & Shipping

What's your payment terms?


Sample cost: 100% before sample production.

Mass goods cost: 30% deposit before production, 70% balance before delivery.

Payment method: Cash, T/T, Western Union,PayPal,  Escrow

What's the shipping method?

By air, is fast but expensive, usually for small or urgent order.

By sea, cheap but long time, usually for big quantity.

Market & Certification

What's your main market?

We would like to do business with worldwide customs. Any inquiries are warmly welcome, no matter which country you come from. Currently, our main and big clients are from the United States and Europe、Japan.

What certifications do you have?

We through the ISO9001 international quality system certification, ISO14001 environmental management system.

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